- Information We Collect
We collect personal information necessary to provide our pest control services and manage our business operations. This may include:
- Contact Details: Name, business name, address, email address, and telephone numbers.
- Service Data: Information regarding your property, site access requirements, and pest history.
- Payment Information: Financial data necessary to process invoices and payments (processed securely).
- Website Usage: Technical data collected via cookies or analytics (e.g., IP address, browser type, and interaction patterns on our website).
- How We Use Your Information
We utilize the collected information for the following purposes:
- To provide and manage professional pest control services.
- To communicate regarding bookings, service reminders, and administrative matters.
- To process payments and manage billing records.
- To improve our website and service delivery through data analytics.
- To fulfill legal, regulatory, and safety obligations.
- Data Security
We implement industry-standard physical, electronic, and managerial procedures to safeguard the information we collect. While we take all reasonable steps to protect your data, please be aware that no transmission over the internet or storage system is 100% secure.
- Disclosure of Information
We do not sell or lease your personal information to third parties. We may disclose your information only under the following circumstances:
- Service Providers: To third-party contractors or vendors who assist us in operating our business (e.g., payment gateways or IT service providers), provided they are bound by confidentiality agreements.
- Legal Requirements: When required by law, such as to comply with a court order or regulatory request.
- Consent: With your express permission.
- Cookies and Tracking
Our website may use “cookies” to enhance your user experience. You may choose to disable cookies via your browser settings, though this may limit your ability to utilise certain features of our website.
- Access and Correction
You have the right to request access to the personal information we hold about you and to request corrections if that information is inaccurate or outdated. Please contact us using the details below to initiate this request.
- Changes to This Policy
We reserve the right to amend this Privacy Policy at our discretion. Any updates will be posted on our website, and your continued use of our services following such changes constitutes your acceptance of the revised policy.
- Contacting Us
For any questions, concerns, or requests regarding your personal information, please contact our Privacy Officer:
- Email: info@commercialpestcontrolcanberra.com.au
- Mail: Privacy Officer, Commercial Pest Control Canberra, PO BOX 2010, Canberra, ACT.